How can we help you?

How do I fund my NillarPay wallet?

Go to your dashboard and tap "Fund Wallet". You can fund via bank transfer to your dedicated virtual account number, or pay with a debit card. Bank transfers reflect within minutes.

I paid for data but it was not delivered. What do I do?

First, check that the phone number entered was correct. If correct, wait up to 5 minutes — delivery can occasionally be delayed. If it still fails, the amount will be automatically refunded to your wallet. Contact support if the refund does not appear.

My electricity token was not delivered after payment.

Check that the meter number entered is correct. Tokens are delivered via SMS and email. If you do not receive it within 10 minutes, contact support with your transaction reference.

How long does a wallet refund take?

Failed transactions are refunded to your wallet automatically and instantly in most cases. If a refund is not reflected within 1 hour, contact our support team with your transaction reference number.

How do I complete KYC verification?

Go to your Profile, tap "Verify Identity", and upload a valid government-issued ID (NIN, BVN, driver's licence, or international passport) along with a selfie. Verification typically takes a few minutes.

What are the transaction limits on NillarPay?

Unverified accounts have lower limits. Complete your KYC verification to unlock higher transaction limits and access all features.

How do I become a reseller?

Go to your profile settings and select "Upgrade to Reseller". Reseller accounts get discounted rates on all services. Fund your wallet to get started.

My account is restricted. What should I do?

Account restrictions are usually applied for security reasons or incomplete KYC. Email support@pay.nillar.com with your registered email address and a brief description. Our team will review within 24 hours.